Your Journey, Our Expertise

A Conversation with Emma Richards, Senior Travel Specialist

What makes a tour operator truly exceptional in today's travel landscape?

"In my 15 years in the industry, I've seen how the definition of exceptional service has evolved. Today's travelers seek authenticity and personalization above all else. The best tour operators don't just arrange transportation and accommodations—they craft narratives and create moments that resonate on a personal level. At CliffGrove, we pride ourselves on understanding the unique story each traveler wants to live out, then making that vision a reality with meticulous attention to detail and genuine care."

How do you balance popular destinations with off-the-beaten-path experiences?

"That's the art of what we do. Even in the most visited destinations, there are layers to uncover. We might include the iconic sights—they're famous for good reason—but we'll time your visit to avoid crowds, pair it with a local experience most tourists miss, or introduce you to a resident who brings a different perspective. Our network of local partners is our greatest asset in creating journeys that feel both accessible and extraordinary."