Privacy Policy

Last Updated: May 1, 2024

CliffGrove ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website cliffgrove.sbs (the "Site") or use our services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site or use our services.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register on our Site
• Sign up for our newsletter
• Request a quote or information about our services
• Complete forms or surveys
• Participate in promotions or contests
• Contact our customer service

The personal information we may collect includes:

• Name
• Email address
• Postal address
• Phone number
• Date of birth
• Passport information (when necessary for booking travel)
• Travel preferences and requirements
• Payment information

1.2 Information Automatically Collected

When you visit our Site, we may automatically collect certain information about your device, including:

• IP address
• Browser type
• Operating system
• Access times
• Pages viewed
• Referring website addresses

We may also use cookies, web beacons, pixel tags, and other tracking technologies to collect information about your browsing activities.

2. How We Use Your Information

We may use the information we collect for various purposes, including to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Respond to your inquiries and provide customer support
• Send administrative information, such as updates to our terms, conditions, and policies
• Send promotional communications, such as special offers, newsletters, and information about new services, when you have opted to receive such communications
• Personalize your experience on our Site
• Monitor and analyze usage patterns and trends
• Protect against, identify, and prevent fraud and other illegal activity
• Comply with legal obligations

3. Disclosure of Your Information

We may share your information in the following situations:

3.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.

3.2 Travel Partners

To fulfill your travel arrangements, we may share necessary information with our travel partners, including airlines, hotels, tour operators, and transportation providers.

3.3 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

3.4 Legal Requirements

We may disclose your information where required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

3.5 With Your Consent

We may disclose your information for any other purpose with your consent.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Site and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

Types of cookies we use:

• Essential cookies: Necessary for the operation of our Site
• Analytical/performance cookies: Allow us to recognize and count the number of visitors and see how visitors move around our Site
• Functionality cookies: Enable us to personalize content and remember your preferences
• Targeting cookies: Record your visit to our Site, the pages you have visited, and the links you have followed

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

5. Third-Party Analytics

We use third-party analytics services, such as Google Analytics, to help us understand how users engage with our Site. These services may use cookies and other tracking technologies to collect information about your use of our Site. This information is used to compile reports and help us improve our Site.

6. Data Security

We have implemented appropriate technical and organizational measures to protect the personal information we collect and process. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access and receive a copy of your personal information
• The right to rectify or update your personal information
• The right to erase your personal information
• The right to restrict processing of your personal information
• The right to object to processing of your personal information
• The right to data portability
• The right to withdraw consent

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

9. Children's Privacy

Our Site is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.

If we transfer your information to other countries, we will take appropriate measures to protect your information in accordance with this Privacy Policy and applicable law.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us