Terms and Conditions

Last Updated: May 1, 2024

Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the cliffgrove.sbs website (the "Site") or booking any travel services operated by CliffGrove ("we", "us", or "our").

Your access to and use of the Site and our services is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Site or our services.

By accessing or using the Site or our services, you agree to be bound by these Terms. If you disagree with any part of the Terms, then you may not access the Site or use our services.

1. Use of the Site

1.1 Eligibility

You must be at least 18 years old to use our Site and services. By using our Site and services, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into a binding agreement.

1.2 Account Registration

When you create an account with us, you must provide information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Site.

You are responsible for safeguarding the password that you use to access the Site and for any activities or actions under your password. You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

1.3 Prohibited Uses

You agree not to use the Site:

• In any way that violates any applicable national or international law or regulation
• To transmit, or procure the sending of, any advertising or promotional material, including any "junk mail", "chain letter", "spam", or any other similar solicitation
• To impersonate or attempt to impersonate CliffGrove, a CliffGrove employee, another user, or any other person or entity
• To engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Site, or which, as determined by us, may harm CliffGrove or users of the Site or expose them to liability

2. Booking and Payment Terms

2.1 Booking Process

All bookings are subject to availability and confirmation. A contract between you and CliffGrove exists once we have received your deposit or full payment (as applicable) and we have issued a confirmation invoice.

2.2 Pricing and Payment

All prices displayed on our Site are in the currency indicated and are subject to change without notice until your booking is confirmed.

Payment terms:

• A non-refundable deposit (typically 20-30% of the total trip cost) is required at the time of booking
• Full payment is due 60-90 days prior to departure, depending on the specific trip
• For bookings made within 60 days of departure, full payment is required at the time of booking

We accept payment by major credit cards, bank transfers, and other payment methods as specified during the booking process. You agree to provide us with valid and updated credit card information or other payment method information and authorize us to charge your credit card or process other payment methods for all specified fees.

2.3 Price Changes

While we make every effort to ensure the accuracy of pricing, in the event of a pricing error or omission, we reserve the right to correct the pricing or refuse any booking made based on the incorrect pricing.

After a booking has been confirmed, we reserve the right to increase the price in certain limited circumstances:

• To account for changes in transportation costs (including fuel costs)
• Changes in taxes, fees, or charges imposed by third parties
• Significant exchange rate fluctuations

If the price increase exceeds 10% of the total trip cost, you have the right to cancel and receive a full refund.

3. Travel Documentation and Requirements

3.1 Travel Documents

It is your responsibility to ensure that you have all necessary travel documents, including:

• Valid passport (with at least six months validity beyond your return date)
• Necessary visas or permits
• Travel insurance
• Vaccination certificates or health documents

CliffGrove is not responsible for any issues arising from your failure to obtain proper documentation.

3.2 Travel Insurance

We strongly recommend that all travelers purchase comprehensive travel insurance that includes coverage for trip cancellation, medical expenses, emergency evacuation, and personal belongings. CliffGrove reserves the right to require proof of suitable travel insurance before the commencement of your trip.

4. Cancellations and Changes

4.1 Cancellations by You

If you need to cancel your booking, you must notify us in writing. Cancellation fees will apply as follows:

• More than 90 days before departure: Loss of deposit
• 60-89 days before departure: 50% of total trip cost
• 30-59 days before departure: 75% of total trip cost
• Less than 30 days before departure: 100% of total trip cost

We recommend purchasing travel insurance that includes cancellation coverage to protect against unforeseen circumstances.

4.2 Changes by You

If you wish to make changes to your booking after confirmation, we will make reasonable efforts to accommodate your request. However, we cannot guarantee that changes will be possible. A change fee may apply, and if the change involves additional costs (e.g., higher room rates, flight change fees), you will be responsible for these costs.

4.3 Cancellations or Changes by Us

In rare circumstances, we may need to cancel or make significant changes to your trip. If this occurs, we will offer you the following options:

• Accept the proposed changes and any price adjustments
• Select an alternative trip of comparable quality (if available)
• Cancel and receive a full refund of all amounts paid

CliffGrove is not responsible for any incidental expenses or consequential losses that you may incur as a result of trip cancellation or changes.

5. During Your Trip

5.1 Trip Participation

Our trips may require a reasonable level of physical fitness and health. You must inform us of any pre-existing medical conditions, disabilities, or special needs that may affect your participation in the trip. We reserve the right to refuse bookings or remove individuals from a trip if, in our reasonable opinion, their participation may endanger themselves or others.

5.2 Behavior and Compliance

You agree to comply with all reasonable instructions from our trip leaders or representatives, local laws and regulations, and respect local customs and practices. We reserve the right to terminate your participation in a trip without refund if your behavior is disruptive, endangers others, or fails to comply with the reasonable instructions of our representatives.

5.3 Photography and Content

We may take photographs or videos during your trip for promotional and marketing purposes. By participating in our trips, you consent to the use of your image in such materials unless you expressly notify us otherwise in writing.

6. Liability and Disclaimers

6.1 Limitation of Liability

To the maximum extent permitted by applicable law, CliffGrove shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:

• Your use or inability to use the Site or our services
• Any unauthorized access to or use of our servers and/or any personal information stored therein
• Any interruption or cessation of transmission to or from the Site
• Any bugs, viruses, trojan horses, or the like, which may be transmitted to or through the Site by any third party

6.2 Force Majeure

CliffGrove shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to:

• Acts of God, natural disasters, adverse weather conditions
• Terrorist activities, civil unrest, war, or threat of war
• Strikes or industrial action
• Epidemic, pandemic, or public health emergency
• Government actions or restrictions
• Technical failures or infrastructure issues

6.3 Third-Party Services

Our trips often include services provided by third parties (e.g., accommodations, transportation, activities). While we select these providers with reasonable care, we cannot be held responsible for the actions or omissions of these third parties. Any claims for inadequate performance, injury, damage, loss, or refund should be directed to the third-party provider.

7. Intellectual Property

The Site and its original content, features, and functionality are and will remain the exclusive property of CliffGrove and its licensors. The Site is protected by copyright, trademark, and other laws of both the United Kingdom and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of CliffGrove.

8. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.

9. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Site or services after those revisions become effective, you agree to be bound by the revised terms.

10. Contact Us